Refund Policy

Who sells TripPass

On our website, orders are processed by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle takes the payment, issues the receipt and invoice, handles sales tax, and processes refunds. The service itself is provided by the operator named below.

No refund once TripPass has started

TripPass and guest slots are digital content that we make available as soon as your payment is confirmed. Before you pay, you ask us to start right away and confirm that you know you then lose the 14-day right to withdraw from the purchase. For that reason a purchase that has started is not refunded because of a change of mind.

When you do get your money back

We refund you, fully or in part, in these cases:

• You were charged twice or by mistake.
• TripPass did not work as described and we could not fix it.
• We ended your TripPass early for a reason that was not your doing, or changed it materially to your disadvantage: you get back the part for the days you could not use.

How to ask for a refund

1. Use the link in the receipt email you got from Paddle, or
2. go to paddle.net, find your order with the email address you used at checkout and send your request, or
3. write to us at the address below with the email address you used and say which case applies — we will arrange the refund with Paddle.

What happens after a refund

The money goes back to the payment method you used, in the currency you paid. It usually shows up within 5–10 business days, depending on your bank. When a purchase is refunded in full, the access it gave ends: the TripPass period you paid for is removed, together with guest slots bought for it.

Purchases in the App Store or Google Play

If you bought TripPass in our mobile app, the payment was handled by Apple or Google, and refunds follow their rules. Request a refund at reportaproblem.apple.com or in Google Play under your order history.

Your statutory rights

This policy does not limit any rights you cannot waive under the consumer law of the country where you live. Where that law, or Paddle's own refund policy, gives you a wider right to a refund, the wider right applies.

Terms of Service

Contact

Questions about a payment or a refund? Write to us: privacy@tripinthai.com